Terms of service
Vancheong.ca is the online retail and wholesale store of Van Cheong Tea Inc. that allows customers to browse through products and make selections and purchases from Vancheong.ca. Consumers who wish to browse or purchase products from Vancheong.ca agree and are subject to the acceptance of these Terms and Conditions.
Liability And Disclaimer
Our best efforts have been taken to ensure the information on Vancheong.ca is correct, however, Vancheong cannot guarantee the accuracy, authenticity or comprehensiveness of the products displayed on the Site. All products are presented on an “as-is” basis.
To the maximum legal extent, Vancheong.ca (including employees, contractors, directors, shareholders, partners, affiliates and other third parties associated with Vancheong.ca) disclaims all liability and responsibility for damages and losses that may be suffered by you or a third party in regards to the Site, or products sold on Vancheong.ca. This includes, without limitation, damages or losses suffered due to negligence.
Your Personal Information
When you make purchases from our Site, you may checkout as a guest, but at the end of your purchase you will be prompted to create a personal account.
To interact with our Site (ie: review, rate or comment on a product or create a wish list) you must also create a personal account.
When you set up an account with Vancheong.ca, you’re required to provide Vancheong with correct personal information. Providing false details or another person’s details as your own is not acceptable. Providing false information is considered a violation to our Site’s Terms and Conditions.
Orders, Payments And Credit Card Information
When collected for the purpose of payment for merchandise at Vancheong.ca, your credit card information is stored securely using a PCI DSS compliant solution. Your credit card will be charged upon entering information for your purchase (such as billing, shipping and credit card information), not when the item is shipped.
The credit card information stored in your account will not be visible to Vancheong Customer Service Representatives. Providing your credit card information to Vancheong.ca as payment for the product(s) states that you agree to your purchase of the selected product(s).
You may not pay, or attempt to pay for the products on our Site with a fraudulent credit card or false information.
In some cases, we may not be able to verify international or foreign credit cards, and Vancheong.ca reserves the right to decline, cancel or refund orders placed with international cards without notice.
You are required to provide a password upon creating a personal account with Vancheong.ca. You acknowledge that it is your responsibility to maintain the security of your password.
Your password allows you authorized access and use of our Site, pertaining to these Terms & Conditions. This means that you are responsible for any products purchased with your personal account information. It is your responsibility to notify Vancheong immediately if you believe someone has access to your password and personal account.
You may post comments and reviews on our Site, and interact with our Site content, such as blog posts. All content posted by you must not be defamatory, threatening, obscene or illegal. It must not infringe on intellectual property rights or invade the privacy of our Site. The content must not be objectionable to third parties, and is not permitted to consist of, or contain software or malware viruses, or “spam” which refers to mass emailing and commercial solicitation. Vancheong.ca reserves the right to remove such content at any time, without notice.
The content posted by you (unless otherwise indicated) becomes nonexclusive, royalty-free property of Vancheong.ca. Vancheong reserves the right to reproduce, use, modify, adapt, publish, display and distribute such content on its Site, social media channels and any alternative marketing materials that Vancheong.ca may create.
Taxes And Merchandise Pricing
The prices displayed on Vancheong.ca are listed in Canadian dollars. The GST, PST or HST that applies to your province will be shown and applied at checkout, and do not include the cost of delivery.
Delivery charges will be added on top of the cost of merchandise and applicable taxes. Government sales tax and provincial sales tax are subject to change without notification to users of the Vancheong.ca website.
All prices are subject to change. The prices displayed on our Site are only valid online at the time they are displayed.
Guaranteed Low Prices
Vancheong.ca is committed to providing health and wellness merchandise at the best possible value. For this reason, we’ll happily match the regular prices of our online retailer competitors in Canada. In order for a product to qualify for price matching, the product found on Vancheong.ca must be the exact same product in size, style, color, flavour and SKU as the lower priced product found on a competitor’s site.
To request a price adjustment, we ask that you contact our Customer Care team so we may confirm the lower price. Price Matching only applies to standard retail pricing and may not be combined with promotion/discount codes or other special offers.
Vancheong may correct errors which appear on the Site, or refuse any orders that have been received in association with such errors. In addition, Vancheong.ca reserves the right to reject or cancel orders placed at any time.
Vancheong.ca’s right to refuse or cancel orders at any time will be in effect whether or not the order has been charged to your credit card or confirmed. In the event that you credit card has been charged for your order, and your order is cancelled by Vancheong.ca, Vancheong will immediately issue a credit to your card in the full amount of the charge.
Order Confirmation And Acceptance
You authorize that all information you provide to Vancheong.ca at the time of placing an order for all merchandise for sale on our Site, and in relation to an order made using our Site, is genuine and correct.
Receiving a receipt of your order with confirmation from Vancheong does not indicate the acceptance of your order, and it does not confirm our offer to sell. Vancheong.ca reserves the right to decline or accept your order at any time, even after the receipt of your order. All orders placed must be pre-approved with an acceptable payment method of Vancheong.ca. Vancheong may require additional information or verification before any order is accepted.
We reserve the right to refuse any order without offering reason. If we cancel an order, we will make appropriate attempts to contact you using the details you’ve provided us. All received payments will be refunded using the method of payment received.
We will communicate with you about your order and the purchased product via phone or email. Account holders are asked to provide a valid email address to Vancheong for this reason.
On occasion, Vancheong may also send you marketing materials, such as Newsletters, promotions or other special offers on our Site. If you do not wish to receive any additional material from us, you may unsubscribe from our mailing list at any time by editing your account settings, or by clicking on the “unsubscribe” button at the bottom of our emails.
At times, our best-selling brands can experience a higher than usual inventory turnover. Our best efforts are taken to reduce the occurrence of an item becoming unavailable, however, we cannot guarantee that an item will not become unavailable after it has been purchased by a customer at the time you have placed an order for the same item. In this event, Vancheong reserves the right to cancel and refund the order, unless an appropriate replacement can be provided and agreed to by the customer.
If you wish to cancel your entire order, or parts of your order and it has not yet been fulfilled by Vancheong.ca, you will not be charged for the items that have been cancelled, and you will not be subject to a cancellation fee. If you wish to cancel the order at the time it has already been fulfilled, we are unable to provide a cancellation and you will be required to initiate a return upon receiving the order instead.
Vancheong.ca also reserves the right to cancel your order if you’ve provided fraudulent credit card information, or an unauthorised credit card, if your method of payment is declined, if you’ve provided false personal information or if the product you’ve ordered is no longer available. Vancheong.ca agrees to notify you upon the cancellation of your order.
Termination Of Use, Consequence Of Termination And Suspension Of Use
If you violate the terms and conditions of Vancheong.ca, we reserve the right to terminate or suspend the use of your account at anytime without notice. In the event that your account is terminated or suspended, you will be unable to access Vancheong.ca.
If you are terminated or suspended while awaiting the delivery of your order, Vancheong reserves the right to cancel your order. Upon cancellation, a refund may be issued to the credit card or payment method used during the purchase of the order.
Delivery Of Order
Vancheong.ca delivers to Canada typically within 3-15 working days. Upon delivery, the courier may request a signature.
If you’re not present at the shipping address provided by you when the courier attempts to deliver your order, your merchandise may be left at the front door of the address provided if the driver deems it to be safe. Your order may otherwise be left at the nearest courier depot for pick up. The courier will notify you of the whereabouts of your order with a slip on your door or in your mailbox. In the event that you are unreachable for the delivery of your product, your order will be returned to Vancheong. To receive your order, our Customer Service Team will attempt to make contact and execute an alternative delivery.
If you have additional questions about our returns or shipping policies, please visit our “Returns” and “Shipping” policy pages on Vancheong.ca, or get in touch with a Customer Care Representative by dialing +1 604-244-0813.
We accept returns and exchanges within 60 days of receiving your order to offer you a full refund. Tea, juice, syrup, jelly and food may have alternate return policies, as listed in the product description.
If we send you an item, or items, as an exchange and do not receive your returned item within 30 days from the time the exchange order was placed, you will be charged for the cost of both items. To find out more about our exchange and/or delivery policy, please visit our “Shipping” or “Returns” policy pages, or call a Customer Care Representative at +1 604-244-0813
Defective Merchandise Refund Policy
In the event that you receive defective merchandise, it is eligible for a return within 60 days of purchase. Upon receiving a defective product, you may initiate a return for the product to Vancheong.ca for a full refund if the product is inadequate when you receive it. All refunds are issued in accordance with our returns policy. Vancheong will not consider requests to initiate a refund or exchange 60 days after purchase unless the product is deemed faulty by our Customer Care Team. Initial shipping fees are non-refundable.
For questions regarding refunds on items purchased after 60 days, please call our Customer Care Team at +1 604-244-0813.
Loss Of Goods
The risk of loss of goods applies to you upon our delivery of the product to our selected courier.
Third Party Links
Vancheong.ca may have links to third party websites on the Internet. This means that those websites are not run by Vancheong.ca. You agree that we are not responsible for the operation of, or content displayed on or through any third party website.
Promotions And Special Offers
Vancheong.ca occasionally uses discount codes for special promotions and offers. All discount codes are in Canadian Dollars and may require a minimum order purchase, prior to GST, PST or HST. Discounts and promotional material are subject to validity dates as stated. If no validity date is stated, the coupon valid as long as the promotion is posted on Vancheong.ca.
Under no circumstance is a coupon or discount code eligible for cash redemption. The discount codes provided by Vancheong are only available for a one-time use per customer, or per household, and may only be limited to specific brands or products.
You can redeem your discount code or coupon by entering the code provided during the checkout process on Vancheong.ca, and clicking “apply”. Codes cannot be combined with any other promotional offer or discount.
Initiating An Exchange Or Return With Discounted / Promotional Merchandise
Discount codes or promotional offers used for orders containing multiple items are applied to each item in the order. This means that if you wish to return only part of the order, you will be unable to re-apply the full discount code to the remaining items in your order. Rather, your refund will include the appropriate, proportioned amount of the discount as decided by the value of the item being exchanged or returned.
Disputing The Use Of Our Site
In the event that a dispute shall occur arising out of your use of our Site, or the merchandise purchased on it, the dispute will be subject to the courts pertaining that jurisdiction. Please note this contract is governed by the laws of British Columbia, Canada.
Upon the registration of your personal details on our Site to create an account or place an order, a secure server is used to protect the security of the information provided. Secure Sockets Layer (SSL) encrypts the information you send through Vancheong.ca. Vancheong cannot warrant the efficiency or strength of the SSL encryption and accepts no responsibility for any event that may occur from unauthorized access of the information you provide.
Modifications To Terms And Conditions
Vancheong reserves the right to modify these Terms and Conditions of service without giving notice to you. The Terms and Conditions for any existing order will be honoured by Vancheong. Please check our Site periodically for updates or modifications to our Terms and Conditions.
For all questions, concerns and comments, please contact our Customer Care Team for assistance.