Shipping & Payment
Shipping Information For Canada
1-5 business days. FREE for orders over $159, in British Columbia, Canada. If the order is under $159, a charge of $15 will be applied to cover the cost of shipping. For this shipping method, Vancheong.ca uses Canada Post, and a tracking number is included.
*For any orders outside of BC / other parts of Canada, please call (604) 244-0813 to inquire
*Remote locations / rural areas may take up to 7 business days.
*Additional charges may apply to Yukon, Northwest Territories and Nunavut, based on weight.
Charges will be seen at checkout, if applicable.
Returns & Exchanges
It’s important to us that you’re satisfied with your purchase. We accept returns for unused, unopened items for any reason within 60 days of the purchase date. To initiate a return, please email us at firstname.lastname@example.org with your order number and the item you are looking to return. A Vancheong customer service representative will contact you to complete the process.
Certain items, such as food items, jelly, tea or juice, drink items, gift cards or clearance items are not eligible for return. Returns more than $200 are subject to a 15% restocking fee.
Orders, Payments And Credit Card Information
When collected for the purpose of payment for merchandise at Vancheong.ca, your credit card information is stored securely using a PCI DSS compliant solution. Your credit card will be charged upon entering information for your purchase (such as billing, shipping and credit card information), not when the item is shipped.
The credit card information stored in your account will not be visible to Vancheong Customer Service Representatives. Providing your credit card information to Vancheong.ca as payment for the product(s) states that you agree to your purchase of the selected product(s).
You may not pay, or attempt to pay for the products on our Site with a fraudulent credit card or false information.
In some cases, we may not be able to verify international or foreign credit cards, and Vancheong.ca reserves the right to decline, cancel or refund orders placed with international cards without notice.